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Our Terms & Conditions Shape How We Work Together

When you open an account with kaca4d, you're agreeing to the rules that keep your wallet, your bets and your data safe.

Account security starts with youWithdrawals verified within 24 hoursDANA, OVO, GoPay and QRIS deposits protected
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kaca4d Our Terms & Conditions Shape How We Work Together
WE'RE HERE FOR YOU

How to Reach Us About These Terms

If you have questions about how our Terms & Conditions apply to your account, our support team is ready to clarify.

Live Chat Open your account and click the chat icon in the lobby. We respond to term questions and account issues within 10 minutes during business hours, seven days a week.
Email Support Send your question to [email protected] with your account username and the specific term or policy you need clarified. We reply within 24 hours.
Phone Verification For urgent account or withdrawal issues tied to these terms, call our verification line Monday to Friday, 10am–6pm Indonesia time (GMT+7).
DATA AND SECURITY

How We Protect Your Information Under These Terms

Our Terms & Conditions include strict rules about how we handle your personal data, payment details and account activity.

Encryption & Storage

All transactions via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Account data is stored on secure servers in Singapore with daily backups and no public access.

Identity Verification

We request ID verification before your first withdrawal or if we detect login attempts from unusual locations. Verification takes 10–30 minutes via our secure upload portal.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to improve your lobby experience. You can disable non-essential cookies in your account settings anytime.

Data Retention

We keep your account data for seven years after closure for regulatory compliance. Transaction logs stay in your account history even after withdrawal for your reference.

Third-Party Sharing

We share data only with payment providers (DANA, OVO, GoPay, QRIS), our hosting provider and legally required authorities — never with advertisers or brokers.

Your Data Rights

Email [email protected] to request a full export of your data or to delete your account. We process requests within 30 days and confirm completion in writing.

Common Questions About Our Terms & Conditions

We've compiled answers to the questions we hear most from our players about account rules, payments, disputes and policy changes. Each answer is tied directly to how we operate kaca4d — if you don't find your question below, reach out via live chat and we'll explain it.

Your username is locked when you register — we don't allow changes to prevent account-takeover fraud. You can request account closure anytime by emailing [email protected]. We'll review your request, confirm any pending withdrawals are processed, and deactivate your account within three business days.

Every game result is logged in real-time in your account history and backed by the game provider's server records. If you dispute an outcome, we pull the game log with timestamps and send it to you within 24 hours. For withdrawal delays, we trace the transaction through your payment provider — most DANA, OVO, GoPay and QRIS transfers clear within two hours once we initiate them.

No — the same Terms & Conditions apply whether you open an account on desktop, iOS or Android. However, app session timeouts are 30 minutes on mobile for security, and 60 minutes on desktop. Login location verification happens on both platforms if we detect unusual activity.

We can update our Terms & Conditions, but we'll email you 14 days before the change takes effect with a link to the new version. You can then choose to accept and continue playing, or close your account penalty-free within that notice period. Major changes like new fees or payment restrictions require 30 days' notice.

Account access depends on local law. Where local law permits, we support Indonesian players. We reserve the right to pause accounts showing signs of fraud, underage play or match-fixing. We also limit withdrawals to three per day per payment method to reduce processing fees — you can bank up to Rp 50,000,000 per week across all methods.

We never store your full payment details — DANA, OVO, GoPay and QRIS payments are processed via encrypted tokens. Our payment partner, PT Fintech Indonesia, handles the handoff between you and your bank. Your transaction receipt is emailed immediately after deposit clears, and your withdrawal history stays in your account forever.

Contact our Compliance Officer at [email protected] with your account username, the date of the incident, and the specific term you believe was violated. We investigate within five business days and reply in writing. If you're not satisfied, you can escalate to our Dispute Resolution Board, which includes an independent third party.

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